Konica Minolta Direct Service

  • For our industry, after sales device service is a key driver of performance of devices over their life
  • When you buy from us, Konica Minolta will provide direct service to you so you have national service from parent company and not through third parties
  • Konica Minolta Technical Services centre in Australia is an escalation point for technical issues’ resolution for more than a hundred countries worldwide. This gives us very high level technical expertise and experience which is unmatched by any other manufacturer in Australia
  • Konica Minolta policy on service is to minimize technician time on customer site – we achieve this by replacing device modules while on site rather than spending time repairing modules on site.

    Whilst this costs Konica Minolta more, it significantly improves the uptime of our customer devices and drives down our labour costs. This is a key factor in our achieving on an average less than 4 hour response time.
  • We have the most comprehensive and wide spread service organisation in the industry covering all metros, regional and remote areas through our network
  • Training and user support is included in our service offer. On line video tutorials eLearning available 24/7
  • All service requests through our contact call centre in Sydney
  • Our 5 year customer confidence guarantee provides full confidence that if need be we will replace your device
  • Unlike third party service, direct service ensures -
    • Company employed, trained and accredited technicians service your device
    • key parts and consumables replaced on time as per manufacturer recommendation without cutting of corners
    • Software upgrades are done regularly to ensure smooth running of devices
    • State of the art IT infrastructure, diagnostics tools, resources and technical expertise of a large multi national organisation at your disposal

Some of Konica Minolta Customers

  • Department of Defence -largest single contract for MFDs (over 5000 devices) by any vendor in Australia
  • Federal government
  • Caltex
  • One Steel
  • DB Schenker
  • Accor Hotels
  • Tenix
  • Komatsu
  • Mirvac
  • SITA Australia
  • Navitas
  • For Arts Sake
  • Tzannes Associates
  • JBA Urban Planning
  • BVN Architects
  • Chanel
  • Citizen Watches